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Can you explain how academic concerns will be managed with this new model?

Colorado Online has created a new central staff role—Online Success Liaison–to make sure that students and instructors get the resources, help and/or resolution they need from colleges other than their own. Liaisons will make sure each student or instructor is connected to the appropriate staff to resolve academic concerns such as instructor grievances, student conduct, and missing grades. The Academic Affairs Subcommittee will meet to identify processes for handling specific use cases.